FEATURED IN WORKING MOTHER, TODAY.COM, PARADE, AP NEWS, REAL SIMPLE, MARTHA STEWART & MORE

RECLAIM Professional Organizing
FAQ

Professional organizers use tested principles and expertise to enhance the lives of clients. By designing custom organizing systems and teaching organizing skills, we help individuals and businesses take control of their surroundings, their time, their paper piles, and their lives!

Certified Professional Organizers, or CPOs, are governed by The National Association of Productivity and Organizing Professionals (NAPO). NAPO has been recognized as the organizing authority for over 25 years. In order to become a CPO, members must provide documentation of 1,500 hours of paid work experience as a professional organizer within five years prior to applying. Additionally CPOs must agree to adhere to the highest ethical standards, and successfully pass a standardized exam with more than 100 multiple choice questions. Recertification, by CEUs or re-examination, is required every three years.

Each organizing project is different. The length of the project depends on the size of the space, the amount of clutter and how quickly you can make decisions on what to keep and what to get rid of.

We will discuss fees in our initial phone consultation. The total cost of a project varies from client to client.

We understand our clients are just as busy as we are. However, if clients cancels and/or reschedules frequently, we are often unable to schedule other clients on short notice. Because of this, we require cancellations to be made at least 72 hours in advance of our appointment. Rescheduled and cancelled appointments less than 72 hours will be charged 50% of the booked session.

As a member of NAPO I adhere to the Code of Ethics of the National Association of Productivity and Organizing Professionals I pledge to:

Serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
Keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
Use proprietary client information only with the client’s permission.
Keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.

Yes, we do! We can teach you everything you need to know about becoming a professional organizer. We provide individualized attention, allowing you to learn at your own pace. Email us for more details.
We are always on the lookout for the right type of person to join our team. If you love to organize, are extremely detail oriented, and have an eye for aesthetics – we’d love to talk to you! Please fill out our employment application.
Yes, we love sharing organizing tips and are happy to tailor a presentation for your group. Contact us for more information.
Jennifer Wise

Jennifer Wise
Lead Professional Organizer

As a former middle school teacher and a mom of three busy girls, Jen knows how critical organization is to keeping life running smoothly. She has a passion for helping and serving others, and for making home a place of both function AND beauty. She loves working with clients and getting their organizational systems in place.

Molly Northcutt

Molly Northcutt
Professional Organizer

Born and raised in Wake Forest, Molly is a graduate of UNC Charlotte with a Bachelor’s Degree in Exercise Science. Molly’s passion for organizing developed when she found herself organizing her friends’ dorm rooms. She loves helping clients develop organizational skills so their everyday lives can be less stressful. She loves seeing each family “reclaim” their way of living and being a part of their organizing journey.

Dawn Rusnak

Dawn Rusnak
Photo Organizer

Originally from Palm Beach, Florida, Dawn moved to Raleigh in 2013 with her husband and two children. As a former teacher, Dawn knows the importance of organization and structure. She loves teaching clients how to maintain their spaces after they have been organized.

Angela Rodriguez

Angela Rodriguez
Professional Organizer

Angela was born and raised in Mayagüez, Puerto Rico before moving to the USA in 1999. She is a wife, mother of three, and grandmother. Originally, she helped family members and close friends with home organizational projects and that is where her passion for organizing began to grow. She has impeccable attention for detail and also captures the beauty of the spaces she organizes in photos. In addition to organizing, she loves interior design and planning events.

Charlotte Broadwell

Charlotte Broadwell
Team Support Coordinator

A North Carolina native, Charlotte graduated from James Madison University with a degree in communication and business. Her educational background and job experiences complement her passion for organization.

Jenna Kuehn

Jenna Kuehn
Photo Organizer

A Raleigh native, Jenna graduated from East Carolina University with a degree in special education. She uses her planning and organization skills from the classroom in her everyday work.

Emma Gardner

Emma Gardner
Executive Assistant

A North Carolina native, Emma is a graduate of East Carolina University with a bachelor’s degree in business administration. With professional experience as an administrative assistant, officer manager, and program coordinator she takes pride in using her organizational and project management skills to support the Reclaim team.

Katie Medlen

Katie Medlen
Professional Organizer

Hailing from Northwest Arkansas, Katie graduated from the University of Arkansas for Medical Sciences before practicing dental hygiene for seven years. She relocated to Raleigh in 2020 and applies her organizational skills to help clients achieve efficient solutions for their unique lifestyles.

Emily Radford

Emily Radford
Professional Organizer

An Eastern NC native and proud mother of two, Emily is currently finishing her bachelor’s degree with a focus of Marketing from Liberty University. Having previously managed all aspects of two promotional businesses for a decade, she is passionate about customer satisfaction.

Lynn Shaffer

Lynn Shaffer
Lead Professional Organizer

A North Carolina native and longtime resident of the Raleigh area, Lynn is a graduate of Meredith College with an educational background in business management and dance. While working as a stay-at-home mom for many years, she utilized her organizational skills as a longtime PTA leader, church program director, and Girl Scout leader. As a mother of four with three boys in college, she is very familiar with the organizational challenges of busy families.

Shelley Smith

Shelley Smith
Lead Professional Organizer

A Raleigh native and mother of three, Shelley put her organizational abilities to use in previous client service manager positions in deadline-intensive industries. She takes pride in ensuring Reclaim’s clients’ organizing needs are fulfilled and information is relayed in a timely, ordered manner.

Mariel Bentley

Mariel Bentley
Client Relations Manager

Mariel relocated to Raleigh from upstate NY, not long after graduating from Skidmore College with a BA in Psychology. Acclimating quickly to the area, she began to put down roots with her husband, and now along with their two children. During her 20+ year professional career, Mariel has managed projects and ensured customer satisfaction across a variety of industries such as software, energy, engineering, insurance and real estate. With her desire to be of service to others, and her innate organizational ability, Mariel loves working with clients and helping them reach their organizing goals.

Mary Lunsford

Mary Lunsford
Professional Organizer

Born and raised in Raleigh, Mary’s previous experiences include working as an executive assistant, office manager, stay-at-home mom, and most recently a preschool teacher working extensively with special needs children. Each of these endeavors required exceptional organizational skills; Mary now utilizes these on a daily basis at Reclaim, where she helps our clients function more effectively.